Staging environment
Jen Bergren

Jen Bergren

530 Subscribers

Human-Centered Operations Leader, putting people and process before tech.

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Jen's work includes building and documenting plans, processes, and programs that have generated up to 50% of revenue, such as a knowledge management program (wiki), a comprehensive employee onboarding program, and a referral partner program for a HubSpot RevOps agency where she was one of the first employees and held many roles across the business, most recently as Sr. Operations Manager

Jen is currently focused on creating education for human-centered operations, finishing an instructional design master's degree to help create better training for the often-overlooked ops community, and writing a book about RevOps, to combine her love of research, writing, and lifelong learning.

Alumni reviews

Tertia

Live cohort
Tribe Support Manager · Absa Group Ltd

Create a system to keep documentation in use and updated

This workshop delivers a clear, practical framework for writing documentation that is purposeful, structured, and audience-ready. It bridges the gap between what we know and what others need, helping participants translate complex information into documentation that is easy to follow, consistent, and reusable.

Patti

Live cohort
Sr. Account Strategist · SmartBug Media

How to Document Your Business Processes

Really wonderful, well-structured course! Jen has a great way of breaking down big picture ideas and making them very actionable. I left this course not only feeling equipped to drive process and documentation, but also with things actually documented! Highly recommend this course for anyone interested in documentation or process management.

Heliette

Live cohort
Operations Manager · Inbound Fintech

How to Document Your Business Processes

Really great class! Jen is an amazing teacher and makes the class easy to follow and dynamic.

Louis

Live cohort
Operations Manager · HubSpot

How to Document Your Business Processes

I did not expect to have so much fun in a class about creating documentation! Jen facilitated a great class that was the right mix of lectures, group conversations, individual work, breakout sessions, and critiques. We had a small group but everyone was engaged an encouraging. And on top of it all, my documents are already looking better. I highly recommend this class.

Winter

Live cohort

How to write a clear process anyone can follow

Jen was awesome! Our team is a little more reserved and her energy really carried us through the activities and they were very helpful for illustrating where our process needs more internal evaluation, and where we are already matching industry standards.